- Hiring a Professional
- 4 min read
With numerous lawn care providers in Rochester, it can be challenging to know where to begin. Between national chains and local companies, each promises a greener, healthier lawn - but what truly sets them apart, and which approach is the right one for your property?
Let’s take a closer look at two options available in the Rochester area: TruGreen, a well-known national provider, and Trimline Landscape Management, a locally owned company that has served Western NY for more than 25 years. By comparing service programs, communication, and technician expertise, we hope to give you a clearer picture so you can choose a solution that works best for your lawn.
Jump to:
About TruGreen
About Trimline
Trimline vs. TruGreen
Customer Reviews
Partnering with Trimline
About TruGreen Lawn Service
TruGreen is one of the largest lawn care companies in the country, and the TruGreen Rochester, NY branch follows the same national model. As a corporate-owned brand, they serve thousands of people across the state, using standardized programs and processes.
At the TruGreen Rochester, NY branch, they offer a familiar lineup of lawn care services, including fertilization, weed control, aeration, and overseeding. Their service packages are standardized meaning the same programs are offered nationwide - helpful for efficiency, though not always tailored to local results.
About Trimline’s Lawn Care Program
At Trimline, we have spent more than 25 years building relationships with homeowners and property managers throughout Rochester, NY, and the surrounding counties. As a locally owned company, our work is shaped by the unique landscapes, weather patterns, and lawn challenges present in our region. As a local alternative to TruGreen, our approach focuses on what works specifically for Rochester lawns and homeowners.
Because we live in the same community we serve, we take pride in doing the little things right. From reliability and responsiveness to programs carefully curated for our local area, our goal is for you to fully enjoy your outdoor space.
Trimline vs. TruGreen: Comparing Lawn Care Services in Rochester, NY
When choosing a lawn care provider, it’s natural to compare a national company like TruGreen with a local option like Trimline. The purpose of our comparison isn’t to declare a winner, but to help Rochester homeowners understand what sets each type of provider apart, so you can decide which style of service aligns best with your expectations and your property. Below, we’ll break down some of the key differences.
Why Local Lawn Care in Rochester is Best
Rochester’s lawns face a unique mix of challenges - from long, freezing winters and heavy spring moisture to summer heat spells and fast-shifting weather patterns. These conditions can make lawn care unpredictable, which is exactly why a knowledgeable local provider becomes especially valuable.
Local lawn care companies like Trimline understand how Rochester’s climate, soil types, and seasonal pressures affect turf health. They notice when a particular neighborhood struggles with grubs, when soil pH shifts after a wet season, or when certain weeds start popping earlier than usual. Local companies know how to adjust treatments, timing, and product choices to match what is happening right here.
Just as importantly, local teams tend to build long-term relationships within the community. This can often translate into more consistent communication, quick follow-up when something looks off, and a deeper investment in making sure your lawn actually improves year after year.
Rochester Lawn Care Programs Should Be Built Just for Western NY
When it comes to lawn care services in Rochester, NY, programs work best when they are tailored to the specific conditions of Western New York. Our region’s weather patterns, soil characteristics, and growing cycles are unique, and programs should be designed around what lawns here uniquely need.
A big part of that customization comes down to communication and clarity. Homeowners understandably want to know what’s being applied to their lawn and why. At Trimline, each visit includes a clear, easy-to-understand service sheet left at your door that explains exactly what was applied, what it does, and whether any follow-up steps are needed. It is a straightforward way to keep customers informed without overwhelming them with technical jargon.
Scheduling is another area where thoughtful customization makes a difference. Some homeowners prefer advance notice before a treatment, while others are comfortable with a regular schedule. At Trimline, we ask each customer at sign-up whether they’d like to call ahead, and for those who do, we provide at least a day’s notice before application.
TruGreen Reviews vs. Trimline Reviews
Online reviews can offer helpful insight into what customers experience with different lawn care providers. In the Rochester area, both TruGreen and Trimline have established a strong presence and earned a large amount of feedback from the homeowners they serve. Here’s a brief look at the reviews each company has gathered as of 12/3/2025:
- TruGreen Rochester, NY has 4.2 stars with more than 800 reviews
- Trimline Rochester, NY has 4.8 stars with more than 230 reviews
The Best Lawn Care Services in Western NY Have Excellent Customer Service
Great lawn care is about products and programs, but it is also about the customer experience. In Western NY, homeowners value responsiveness, technician consistency, and the ability to get clear answers when they need them. These elements can make a big difference in how confident and supported a customer feels throughout the season.
A huge part of customer service is related to communication. Navigating automated phone systems or waiting for messages to be relayed through multiple channels can be time-consuming, and it often leaves people unsure of when they’ll receive a response or whether their message is actually being addressed. While we can’t speak for TruGreen, at Trimline, when customers call, they reach someone right here in Rochester at our location - someone familiar with our region, services, and potentially even your property.
Technician consistency is another important factor in customer service. In the lawn care world, high turnover can make it difficult for customers to build trust or get detailed answers. At Trimline, we invest heavily in long-term team development to avoid this. Most of our technicians have been with us for several years, and every team member receives extensive training well beyond the state requirements. Before a technician ever performs an application independently, they complete both classroom instruction and hands-on field training. There is no “spray and pray” in our lawn care programs
Customer service plays a major role when questions or concerns arise. At Trimline, we prioritize a quick follow-up. If something cannot be resolved over the phone, we send someone to the property within 24-48 hours to take a closer look and offer solutions. Perhaps most importantly, we also have a satisfaction guarantee. For instance, if you notice weeds in your yard 14 days after a weed control application, we’ll return and re-apply the treatment at no additional cost.
Excellent lawn care in Western NY goes beyond the lawn itself. It’s about communication that feels personal, technicians who know your property, and support that is easy to access when you need it.
Partnering with Trimline for Lawn Care Services in Rochester, NY, Monroe County, and Surrounding Communities
There are many options when it comes to lawn care services in Rochester, and each provider has its own approach. Ultimately, we can only speak directly to what we know we do here at Trimline: provide clear communication, dependable scheduling, well-trained technicians, and lawn care programs designed specifically for Western NY.
At Trimline, we take pride in what we do every day. We invest in people, training, and local knowledge because we care about more than just the lawn. We care about the experience you have while we help your property thrive.
Ready for a lawn care partner you can trust season after season? Get started today by filling out our contact form.