6 Questions to Ask Before Hiring a Lawn Care Company in Rochester, NY

Between the glossy ads flooding your mailbox, big promises, and endless pages of online options, it is hard to know which lawn care service company will actually deliver. Rochester, NY, is home to plenty of lawn care companies, each claiming to be the best - but how do you decide? Most homeowners don’t realize something is missing until it goes wrong - realizing too late the questions they should have asked before making a decision.

This guide is designed to help you avoid that frustration. We’ve gathered the most important lawn care questions to ask before hiring a lawn service. Questions that can make the difference between a lawn you love and the one you regret investing in.

Here’s what we will cover:

Why Are All Lawn Care Companies in Rochester, NY Different

When you start searching for lawn service in Monroe County, it might seem like the lawn care programs appear the same at first glance. They promise a green lawn, some weed control, and fertilization. But after you dig a little deeper, you will quickly realize that no two companies are exactly alike. Each has its own level of experience, service offerings, training standards, and approach to customer care.professional lawn care from trimline in western new york

It is worth taking the time to do your research before signing on the dotted line. Spend time reading social media recommendations and Google Reviews to see how local companies communicate with their customers. NextDoor can also be a great source to get candid feedback from the people living in your local communities. There are plenty of options for lawn care services in Rochester, including some large national brands, but choosing a team that actually lives and works in the community often means you will get more personalized care and better communication. Once you’ve narrowed it down to a few finalists, give them a call to ask some key questions. It is the best way to make sure you are choosing a company that fits your property’s needs and your expectations.

Top Lawn Care Questions You Should Ask Before Committing

When it comes to choosing a lawn service, the hardest part is often knowing what to ask. By the time you do figure it out, it’s usually too late. Many homeowners sign up for lawn care only to realize later that the services were not what was expected or that communication or consistency fell short. Asking the right questions about lawn care before you commit can help you avoid those frustrations and ensure your lawn gets the attention it truly needs.work with a company that can answer your lawn care questions

1) Are Your Technicians Licensed and Specialized in Lawn Care Services?

We hear about this question all the time when people are looking at hiring a lawn service. National franchise lawn care companies tend to have fairly high employee turnover rates. Many offer only minimal training for technicians to perform lawn treatments, so when customers ask specific lawn care questions they are unable to provide quality answers.

Lawn care involves using fertilizers, herbicides, and other chemical products that must be applied carefully and responsibly. Without the right training and knowledge, it becomes all too easy to damage your lawn, plants, or other aspects of your landscape.professional and well-trained lawn care technicians are critical to a good lawn care program

At Trimline, we have very little turnover among our technicians, with most being employed for several years or longer. Our program invests heavily in continuous training to develop a deep knowledge base and professional lawn care skills as well as receiving licensure from the state to apply our products. By the time our technicians are performing applications on their own, they can address any questions our customers have and any issues they may come across in Rochester lawns.

2) What is Communication like at Your Lawn Care Service Company?

When considering how to find a good lawn service, communication is often what makes or breaks your experience. Even the best lawn care program can fall short if you can’t easily reach someone to ask questions or address concerns. Consider checking if you will be speaking to a call center or a local office. It can be helpful to know who you are speaking to and that they know the technician personally who will be at your property in the upcoming weeks.lawn care customer service representatives located in rochester, ny

At Trimline, many of our clients know their customer service representatives by name, which helps us stay attuned to each client’s unique needs. You are working directly with a local team that knows your lawn and is available when and if issues come up.

3) Do You Offer Grub Control? An Important Question for Lawn Service in Monroe County

If you live in Rochester, NY, asking about grub control is one of the most important questions about lawn care you can bring up. Grubs are a common and destructive lawn pest that can quickly ruin even the healthiest grass by feeding on the roots in early spring. Once damage appears, it can take months for your lawn to recover, so prevention is key.  Be sure to ask if grub control is included in a standard lawn care program or if it is an upgraded tier or an additional cost.

At Trimline, grub control is included in all of our lawn care programs, no extra charge, meaning your lawn gets the protection it needs every year.lawn care tech inspecting struggling grass for grub damage

4) What Should a Good Lawn Care Program Include?

When exploring lawn care companies in Rochester, NY, you will notice that every provider structures their lawn care program differently. A reputable lawn care service company should offer clear, straightforward packages, so you know exactly what services are included. This helps to prevent surprise and costly add-ons throughout the season.

At Trimline, we keep it simple with three package options and transparent pricing (based on a 5000 SF lawn) so you can easily compare and choose which fits your needs best.Trimline Lawn Care Program Pricing

So what's in each package?

  • Silver Package: 6 visits that include premium fertilizer, broadleaf weed control, pre-emergent crabgrass control treatments, grub preventer, post-emergent crabgrass and nutsedge control, and a premium winterizer. A great base-level lawn care program for Rochester lawns.

  • Gold Package: 7 visits cover everything in the Silver package, plus fall aeration, and eligibility for multi-service bundling discounts. This is our most popular lawn care program option.

  • Platinum Package: Includes all Gold and Silver services along with overseeding, still over the course of 7 visits. The ultimate lawn care package for the best possible results.

healthy, green grass lawn at a rochester, ny home

5) Do You Offer Any Additional Outdoor Services?

Another great question to ask when hiring a lawn service is whether they provide other outdoor services beyond lawn care. Having one reliable provider for multiple services can simplify your life by giving you just one point of contact for your property’s landscape care - plus you can usually get a discount when you bundle.

At Trimline, we offer additional services such as:

6) Do You Offer Any Guarantees or Discounts?

When deciding how to find a good lawn service, don’t forget to ask about guarantees. A company that stands behind its work shows confidence in the quality of its lawn care services and provides peace of mind for homeowners.lawn care technicians reviewing notes on a lawn

At Trimline, we stand behind our work with a money-back satisfaction guarantee.. If you are not happy, we will make it right or refund your service. We also offer a $50 refer-a-friend program and free quotes, making it easy to get started and reward you for sharing a lawn care experience you trust.

Partnering with Trimline for Lawn Care Services in Rochester, NY, Monroe County, and Surrounding Communities

Finding the right lawn care service company in Rochester, NY, can feel overwhelming, especially when every provider promises great results. But by taking the time to ask thoughtful lawn care questions up front, you can protect your investment and ensure your lawn gets the consistent, professional care it deserves.

At Trimline, we are proud to be a local company - one that values long-term relationships, transparency, and dependable results. Whether you are exploring how to find a good lawn service or just looking for expert guidance, we are here to help make your lawn something you can truly be proud of.

Ready to partner with a lawn care service you can trust? Get started today by filling out our contact form. 

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About the author
Theresa Williams
With over four years of experience in the landscape industry, Theresa brings a unique blend of operational knowledge and creative communication to her role. Prior to joining the team, she worked in the invisible fence industry, where she developed a strong foundation in customer service and administrative support. At Trimline Landscape Management, Theresa handles billing with precision, while also managing social media efforts to keep customers informed and engaged. Her attention to detail and passion for clear communication make her a valuable part of the team.